The Dilemma:
After asking producers and agency principals about their greatest frustrations in generating new business, a pattern emerged. They consistently told us that producers are simply overwhelmed with information and procedures. Furthermore, agency owners often have difficulty measuring true producer productivity and profitability.
You want your producers to only work on prospects that are going to generate the most profit long-term and that are philosophically compatible with your agency. Producers are sometimes less than perfect in managing their sales tunnel, and you don't want to find that some very good leads are not receiving the attention that they deserve.
The Challenges:
- How do you find a way to automate the tracking of detailed new business workflows with many milestones, assure that each step is executed in a timely manner and that the most desirable prospects are given adequate attention?
- How do you ensure that your producers are really working at full capacity? Your producers generate a lot of sales, but what if they could achieve 10% more? Or 50% more in sales?
- How do you ensure that cross selling is happening? The Agency New Business module allows multiple producers to work on the same prospects with specific questions for P&C, Group Benefits and Financial.
- What is a good prospect? Are the right qualifying questions asked and is this process uniformly applied across your agency?
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